- #My scanner isnt working how to
- #My scanner isnt working install
- #My scanner isnt working serial
- #My scanner isnt working driver
A brief description of the issue you’re facing. The make and model of your barcode scanner. If your issue is still unresolved, email with: Solid green light: The Pointy box is connected to the cell network and ready to transmit barcodes.īlinking green light: The Pointy box is searching for a cellular network.īlinking purple light: The Pointy box is charging. Remove any obstructions that might be blocking Pointy’s antenna from connecting to the cell network. Ensure the Pointy antenna is pointing up. Why is my HP scanner not working The HP scanner not working issues include scanner wont scan, scanner not detected by your computer, or errors pop up when youre using your scanner, etc. This is a common scanner problem and you can fix it quickly and easily. Ensure that the Pointy box has a clear line of sight to the nearest window or door and that it's at least 4 inches (10cm) from any other electrical devices. If your HP scanner is not working, dont worry. You can secure it with the VELCRO® strip included, if needed. Move the Pointy box so it’s on top of the store’s counter/desk. If everything is connected properly and you never see a solid green light, try the following: The Pointy Box is offline (NO solid green light) #My scanner isnt working how to
How to connect Pointy to an RJ45 barcode scanner.
#My scanner isnt working serial
How to connect Pointy to a Serial barcode scanner. How to connect Pointy to a PS2 barcode scanner. How to connect Pointy to a USB barcode scanner. You can also check out our installation videos here: There must be no adapters (or additional adapters in the case of non-UBS installations) between the barcode scanner, Pointy box, and the POS. Please click the relevant link below to see installation instructions for your barcode scanner and make sure the Pointy box is connected accordingly. If you have first connected the device with the long cord, please try the short one and vice-versa. With your Pointy package you would have received 2 USB cables. It also won't work properly from USB hubs or extensions. The Pointy box usually works better when connected from the back of computers instead of any side or front USB ports. If the issue persists, try the following steps: Make sure you know your login codes/passwords. If your POS or barcode scanner isn't working properly, try restarting your POS. We are always glad to assist you.How to fix Barcode scanner / point of sale issues Please don't hesitate to contact us if you have any questions or cannot find your scanner's latest WIA driver. 
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#My scanner isnt working install
How to install the latest WIA driver? Please refer to the How To article: How to install the latest WIA driver.
#My scanner isnt working driver
You will need to install the latest WIA driver for your scanner to use the default simple scan mode offered by ScanSpeeder or switch to the alternate scan mode (in ScanSpeeder: File menu > Select Scan Method > TWAIN) to see if your scanner will then connect. If the test fails, then this indicates there is an issue with the WIA scanner driver.A message will appear indicating whether the test was successful or not. You will need to install the latest WIA driver for your scanner to use the default simple scan mode offered by ScanSpeeder or switch to the alternate scan mode (in ScanSpeeder: File menu > Select Scan Method > TWAIN) to see if your scanner will then connect. ( Please note: If you don’t see your scanner, then no WIA driver is installed.Epson, Canon, Brother, etc.), click "Properties". In the Windows search for programs and files option type in, “Scanners”.Here is a quick test to see if your scanner has the latest WIA driver such that you can use the default simple scan mode: If your scanner is connected and turned on, yet ScanSpeeder indicates it is not, it is likely your scanner needs an updated WIA driver or is missing its WIA driver. This means that when you use this feature, your scanner needs the latest WIA driver.
ScanSpeeder photo scanning software uses a scan method called, "WIA" for its default simple scan mode.
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